CASE STUDY: CLIENT RETENTION SYSTEM FOR DME STORES
How a Strategic SMS System Transformed a DME Business Into a Patient Retention Powerhouse
This isn’t about vanity metrics. This is about real results, real patients, real responses, and real revenue flowing through a system designed and implemented by Edwin, founder of Visibility Builder. In this case study, you'll see how we turned a passive Durable Medical Equipment (DME) business into a recurring income machine using one underused channel: SMS.
The Problem Most DME Owners Face
You rely on doctors and referrals, not systems.
You lose patients after the first order.
You’re leaving thousands on the table because you don’t follow up.
And worst of all, you’re doing everything manually or worse, not at all.
The Solution: A High-Converting Client Retention System
We implemented a full SMS-based patient engagement system. The goal? Retain, reactivate, and re-convert. No fluff. Just results. In less than 30 days, this system generated over 25 direct patient replies from 659 messages sent. The majority were wound care patients asking for refills, orders the clinic would’ve missed entirely.
What Changed?
• Before: One-time sales, lost patients, manual follow-ups (if any).
• After: Automated flows that keep patients engaged.
• Responses coming in while the business sleeps.
• Reorders coming from past patients who were otherwise gone.
• Zero staff needed to run it. All managed by Edwin’s strategy.
Numbers That Matter
• 659 total SMS messages sent
• 25 direct responses from patients
• 4 replies from a single wound care campaign (10.5% engagement)
• Monthly reorders activated
• 3 product categories ready to scale with zero extra staff
If You’re a Business Owner Reading This...
You’re already spending money to get patients. But if you’re not retaining them, you’re leaking revenue by the day. This system closes that gap. It runs behind the scenes, nurtures trust, and turns your product inventory into a monthly recurring income source.
Ready to Retain Clients Automatically?
If you want to:
• Stop losing patients after one order
• Keep your supplies moving monthly
• Build loyalty without lifting a finger
Then it’s time to activate your own Client Retention System.
*Built by Edwin. Managed by Visibility Builder. Powered by ROI.*
🗣 “We had patients replying within hours. Edwin’s system just works.”
– DME Store Owner (Name withheld)
